Refund Policy

Purchases are not open

The video-pack page currently shows planned quantities and prices. It does not accept payment, create a subscription or charge your account. Choosing photos or editing a story on the homepage does not incur a charge.

If you believe you have been charged

Use Contact and provide the order identifier, payment date, amount and a description of the issue. Do not provide a full card number or payment password. Any existing transaction needs to be checked against its actual purchase terms and payment record.

Failed generation and cash refunds

Restoring a video allowance after a failed task and returning money to a payment method are different actions. Neither should be represented as having happened without a matching account or payment record.

When paid generation opens, a confirmed technical failure or a task that has not delivered a video within the total 20-minute waiting limit will restore the video allowance used for that task once. This is a returned allowance, not a cash refund.

Quality issues: choose one remedy

For the planned paid service, report an eligible quality issue within 7 days of the video's first delivery. Examples include a person or pet that clearly does not resemble the reference, a missing or replaced character, or reversed character roles. Requests are reviewed before a remedy is provided.

If approved, choose one free remake or a refund for the affected video. You cannot receive both for the same original paid video. A free remake does not create a new entitlement to another remake or a refund. Repeated requests for the same video do not create additional remedies.

Differences in movement, framing, camera work or style alone do not qualify for a free remake or refund. Changing photos or settings, or voluntarily trying again, is a new generation using one video allowance.

These rules describe the planned paid service; purchases and the remedy process are not open yet. Unused-pack refund terms and the amount allocated to an individual video in a pack will be stated before checkout opens. No general 7-day unused-purchase refund or unlimited retry offer is currently made.

Requesting help

Keep follow-up details in the same support ticket. Relevant order and task identifiers help trace what happened. See the Terms and Privacy Policy for use and data-handling information. Applicable non-excludable consumer rights remain unaffected.